Privacy Policy

Welcome to PanelAssist ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information of users who use our services at PanelAssist.com and Bot.PanelAssist.Com.

Effective Date: 20-02-2025

Last Updated: 20-02-2025

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect and process the following types of information via API integration:

  • User Data: Includes your name, email address, phone number, and other account-related information required for authentication and service provision.
  • Order Data: Information about orders placed, including service details, pricing, and status updates.
  • Ticket Data: Support tickets and related communication to assist with queries and issue resolution.
  • Payment Data: Transaction details necessary for processing payments and subscriptions.

2. How We Use Your Information

We use the collected data to:

  • Provide and manage our SaaS chatbot services.
  • Authenticate and manage user accounts.
  • Process orders, payments, cancellations, and refills.
  • Improve customer support and respond to inquiries.
  • Maintain the security and functionality of our platform.
  • Comply with legal obligations and prevent fraudulent activities.

3. Data Sharing and Disclosure

We do not sell, rent, or trade user data. However, we may share data with:

  • Service Providers: Third-party providers who assist in payment processing, customer support, and analytics.
  • Legal Authorities: When required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure API connections, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. User Control and Rights

You have the following rights regarding your data:

  • Access and Correction: Request a copy of your data and correct inaccuracies.
  • Data Deletion: Request the deletion of your data, subject to legal or contractual obligations.
  • Opt-Out: Opt-out of non-essential communications.

To exercise these rights, contact us at biz@panelassist.com.

6. Cookies and Tracking Technologies

We may use cookies and tracking technologies to improve user experience, track session activity, and gather analytics. Users can manage cookie preferences through their browser settings.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

8. Refund Policy

Due to the nature of our business, PanelAssist does not offer refunds on any subscription or service purchases. Once a payment has been made, it is considered final and non-refundable. We encourage users to carefully review our services before making a purchase. In case of any issues, please contact our support team, and we will do our best to assist you.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

PanelAssist
Email: biz@panelassist.com

By using PanelAssist, you acknowledge and agree to this Privacy Policy and Refund Policy.